Dear Skype,

You stole $9.32 from me the other day.

Actually, I’m not sure it’s exactly $9.32, because I can’t see the balance on my Skype screen anymore.

Looky, here’s the email where you tell me you are taking my lunch money:

Hi there Douglas Haslam,Unfortunately. your Skype Credit balance has expired due to 180 days‘

inactivity on your account. As explained in our previous three reminder emails

this means that the balance you had in your Skype account has now been cleared.

Skype Name: doug.haslam

We're really unhappy that we couldn't help you keep your credit balance. Below

is the Skype credit expiry policy, detailing why your balance was expired.

=== What are the rules for Skype Credit expiry? ===

1. Skype Credit expires 180 days after your last credit purchase or action that

used credit – e.g. SkypeOut call, SMS message.

2. Each purchase, call or SMS message resets the expiry time to 180 days.

3. Unfortunately, if you don't use your remaining credit we will expire the

balance to comply with normal business accounting rules.

4. You will receive reminder emails 30 days, seven days and 72 hours before your

credit expires.

I know how you can help me keep my credit balance. Don’t take it away fom me. I understand the policy, sure it’s likely legal, though I didn’t get at first that merely using Skype a little wouldn’t qualify me to keep my money. But are you sure it’s a good idea to treat your customers this way? I’m not.

I hope the $9.32– or whatever the exact amount was,– helps you get out of the tremendous financial hole you have dug for yourself and your parent company, eBay.

You bastards owe me lunch.

Love,

Doug

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