Two Sides of Customer Service
Doug Haslam How far should a company go to keep its customers? It actually doesn’t take very much. Take Comcast for instance. all they have to do is listen and nip problems…
January 22, 2009
Uttercast: Pan-Mass Challenge Update
The Pan-Mass Challenge isn’t until August, and my bike remains neglected in my dark, not exactly photogenic basement, but I already have a couple of things to report: 1) Within…