Social Media Top 5: The Blogfather Speaks, The CEO Counts & the Map Don’t Lie

Only three this week. We’ve had holidays. Happy New Year.


Image Credit: Desirae on Flickr

Iran’s “Blogfather” – This is Why we Must Have Good Things

After last week’s story about Medium claiming to be the future of Web content, it is interesting to see this story- an Iranian blogger emerges from six years in prison aghast at the prevalence of off-domain content. If Hossein Derakhshan was willing to go to jail for his blogging activities, I am inclined to believe what he says about the power of owned platforms (blogs on your own web sites) over social sites such as Twitter, Facebook and Medium, among others. The heart of the matter is not strange to most of us who have worked in online content: the Facebooks of the world are interested in keeping you on their platform, and not in connecting you with the vast majority of other sites. They are, in Derakshan’s word, “blind” to the rest of the web, blind to hyperlinks that would take precious eyeballs from their beancounter’s paradise of internal clicks. As he puts it: “hyperlinks aren’t just the skeleton of the web: they are its eyes, a path to its soul.”

This soul is an open one, and as much as we like these social platforms, losing site of your own domain where you own and control your content (to the extent that is possible) to me is preferable. What so you think?

Social Data: Does the CEO Really Get Directly Involved? (Come On Now…)

Parsing data from social media? Important. Having executive buy-in? Absolutely! However, I am skeptical that he CEO of such a large company as the retail giant Target is as directly involved in social media analytics as this article says he is. Is it true? Seems like something the details of which would be produced in more detail at the sub-level. My guess is that Target CEO Brian Cornell is well-briefed by the team charged with the work. All that said, it seems the work is towards a goal that many companies and agencies give lip service to but few really deliver on- social analytics geared to improve service, products and bottom line. Cynical me just has a hard time believing a CEO is that conversant in the details among the many other facets of the job.

Geographical Correctness – the Map Don’t Lie

I understand that context is important to brand image, but this Marriott Hotel in Charleston, SC cannot help the fact that it is down the street from the church where the recent infamous mass shooting took place. Sending takedown requests to people who happen to – innocently- put up pictures with both in the frame is, I would argue, more harmful to brand image than accidents of geography. It also brings more attention to this apparently unwelcome fact. But that’s just my opinion.

To be fair, the hotel apologized. Too little, too late (and to that phrase, does it always have to be both)? One would hope that a company learns from this, and that the rest of us know that mistakes happen (and don’t exist solely for us to blog about and stick into our “social media screwups” slide deck), so calm it on the brand-shaming.



Social Media Top 5: Disclosure, Polls, Platforms, Alarm Clocks & Pandas

Image Credit - Dave Gingrich

Image Credit – Dave Gingrich

Disclosure Geeks Rejoice: New FTC Rules on Advertorials

Over the last few years, many folks have noticed a rise in the use of advertor.. oh wait, we’re supposed to call it “native advertising” now. As with anything new that comes along in the “social media age,” it is hardly new, as paid content has long been a part of publications both print and online. Concerns over recent examples of native advertising has led to calls to stiffen enforcement over deceptive practices, whether intentional or not. I don’t know if this new FTC document represents stiffer enforcement, but it clarifies existing positioning and gives publishers a fresh referral source.

“Tl/dr” is no excuse for not knowing the rules, but to those for whom clicking a link is greater editorial effort than they might normally exert, here is the concluding paragraph from the FTC’s new statement:

Although digital media has expanded and changed the way marketers reach consumers, all advertisers, including digital advertisers, must comply with the same legal principles regarding deceptive conduct the Commission has long enforced. This statement sets forth principles of general applicability on which the Commission will rely in determining whether any particular advertising format is deceptive, in violation of Section 5 of the FTC Act. The Commission will find an advertisement deceptive if the ad misleads reasonable consumers as to its nature or source, including that a party other than the sponsoring advertiser is its source. Misleading representations of this kind are likely to affect consumers’ decisions or conduct regarding the advertised product or the advertisement, including by causing consumers to give greater credence to advertising claims or to interact with advertising content with which they otherwise would not have interacted.

I would love to see more enforcement of online disclosure gaffes of all kinds, as I have contended for a time that many people who know better are doing it wrong, and I’m not sure how much that has changed.


Image Credit: Coventry City Council

Polls and Data: the Rush to Judgment May Cause Dizziness, Nausea

As politics becomes a great reason to run and hide from social media over the next year, there is something more insidious than boorish attachment to easily-discredited opinions or policies (like defending a high school team mascot many Native americans find racist by opening with the phrase “Time to circle the wagons,” but I digress…). This, of course, is the tendency to jump on a single poll, months before any primary vote will be cast, and present it as infallible evidence that your favored candidate will win everything, “BEKAUZ POLL!”

In my observation, Bernie Sanders supporters have been among the worst offenders. Just in the past week, I saw folks touting a single Quinnipiac University poll that has Democratic candidate Sanders defeating Republican Donald Trump by 13 percentage points in the general presidential election.

The headline, “In blockbuster poll, Sanders destroys Trump by 13 points,” is directly from “The Hill,” so remember that established publications are not immune to hyping the unknowable.

Political polls are a lot like marketing analytics. Well, a little like them, in that you cannot take the data point you like and run with your preferred conclusions. In this case, a single poll is a foolish pillar on which to build a prediction. Aggregate polls from many different sources, while not necessarily any more accurate, at least pull in more viewpoints, methodologies and raw numbers into consideration. i like to go to Real Clear Politics to see an overview of polling numbers. Also consider the aforementioned months before anyone has a chance to cast any form of vote, and the fact that the poll pits two candidates who may not make it out of the primaries, let alone party conventions, to make touting a single poll as “blockbuster” to be laughable.

The kneejerk typepad of Facebook and the rest of the social web makes these kinds of reactions much more common. It is, as always, up to the consumer to be discerning and read the trends, as well as the sources, behind the numbers.


Image Credit: urban bohemian

Medium Rare

I’ll be brief about this one. Ev Williams, founder of Medium (and before that Twitter and Blogspot), advocates that publishing on the web (your own sites) will make less sense, and publishing on platforms with built-in audiences are the future (but what example of such a utopian future may we suggest? How about…Medium?).

The answer for you in this lies, however, in your goals. if you need people to go to your site, then that is where you should publish, and use Facebook/Twitter/Medium to drive people there with good content (not to mention other people’s Web sites).

Meanwhile, the comments by Williams elicited a passionate response from Dave Winer on his Scripting News blog. Both links in this segment are worth a look.

Image credit: Veronica Aguilar

Image credit: Veronica Aguilar

The Alarm Clock Conundrum

My friend Beth Kanter wrote about how she has stopped using her smartphone as an alarm clock, citing a study that shows phones and tablets disrupt sleep patterns. In my quest to use fewer devices (including losing the old-fangled alarm clocks and cutting down on paper books) and defend the continued presence of my phone on my nightstand, I had a quick read of the study. My take? The study seems to be predicated on the idea that screens are not dark at night, but light up with notifications and whatnot. It never occurs to me that, once I’m ready to go to sleep, that my phone should light up, buzz or disrupt me for any reason. Notifications are off, the screen is dark, and the next noise is from my alarm. Am I missing something, that people keep their notifications on at night? I can see how that would be a problem, but if that’s all it is, it’s easily fixed without making the device the problem.


I Fixed the Panda Photo

The week before Christmas, a drawing featuring a bunch of snowmen and one panda circulated heavily on Facebook and elsewhere. I had trouble finding the panda after a thorough 15-second search, so I just went ahead and fixed it.


The crazy part is, once I hilariously superimposed the panda, the panda I was half-heartedly looking for became much easier to spot, something I swear I did not intend but was helpfully pointed out to me by a friend.

Social Media Top 5: Lessons Learned From “Lessons Learned from Star Wars” Posts (NO SPOILERS)

Image credit: Zsolt Andrasi on Flickr

Image credit: Zsolt Andrasi on Flickr

Here we go again: the long-awaited new Star Wars movie is out (side note: I’m ok with spoilers; either the movie is good or it’s not), and the predictable “Lessons Learned” posts are pouring in from PR, marketing and social media bloggers. Yay.

Here’s one with PR lessons!

Here’s another, with business lessons! (It’s an old one, but whatever)

More PR lessons!

Even more PR lessons (PR agencies should just have a Jedi Training School, right?)! – Oh wait, it’s the same article on a different web site- is there a lesson there?

Marketing lessons!

Small business lessons!

More marketing lessons!

Even IT lessons!

Rather than just hate on obvious, easy-to-mock posts (or alternatively, well-thought-out posts tenuously tying real professional advice to a clickbait-friendly pop-culture event), let me think of 5 other things you can do.

  • Make sure there is real relevance: Is there a direct relevance of Star Wars to your “lessons,” or are you straining to make the connection? “Count on your business rivals to consistently miss the mark like Stormtroopers” would be an example of a poor reach. If you find yourself straining too hard to cram relevance into a subject that holds none for you, your readers will see it and move on from your post.
  • Mix it up and avoid being a hack: use language other than “lessons learned.” Perhaps you can personalize it by finding inspirations in the story or the movie marketing that you can apply. Did you do that? Do they have to be “lessons learned?”
  • Have a unique angle: Perhaps there is a niche within the movie or its characters that you can focus on, rather than just lazily pasting “Star Wars” on to your blog post and writing some gibberish about the Light and Dark sides of the Force. Maybe you can invent fake “spoilers” to make points about marketing etc., which gives you more leeway to force (Force!) the topic to be relevant to you, rather than the much-more-painful other way around.  
  • Be counter-intuitive; How about “6 Ways Star Wars has Absolutely Nothing to do with Marketing?” You can make substantive points, and still be a little subversive without offending people. Or maybe go full-on funny and do a “Lessons Learned from Spaceballs” instead (yes, I put “Spaceballs” and “funny” in the same sentence, as evidently there are people who got more laughs out of that turkey than I did).  
  • Stay away from Star Wars altogether: Do you really need to pander to pop culture to get clicks? Is that where your audience’s minds are at? I suspect they are not.

That said, here are are my marketing lessons from “Star Wars: The Force Awakens”:

  1. Be owned by Disney
  2. Have a zillion dollar budget
  3. Advertise everywhere (again: budget!)
  4. Create something forty years ago that people love so you can go back to the well again, clean out their wallets and still have them thank you
  5. Harrison. Freaking. Ford.

Count me in!


Social Media Top 5: Podcasters Ask the Wrong Question, Don’t Period Your Text & The War on Tree-Blobs

I actually had more material than I could use this week, how about that? I had to trim and five and was able to avoid any mentions of Donald Trump (oops).

Image Credit: Patrick Haney on Flickr

Image Credit: Patrick Haney on Flickr

No, Facebook is Not the Next Big Platform for Podcasts

I am, most likely, a greater-than-average consumer of podcasts. Part of the reason is I listen to some general-interest shows (Marc Maron’s WTF, a number of NPR shows), as well as industry marketing and tech podcasts, many by people I know. I have never thought that makes me typical, so I am forever skeptical when it comes to people, particularly in the marketing industry, touting something that will put podcasting “over the top.”

My feeling is that thinking is backwards- nobody should be worrying about whether or not podcasting will be a “thing,” but if they are producing content in formats that work for their audiences. The platforms for delivery are but a small part of this.

As for podcasting and radio needing “saving,” I’m not sure that’s a necessary question to consider (which doesn’t prevent smart people from asking the question anyway– and no Blab will not save something that does not need saving, in my opinion- wrong question)- certainly not for marketers. The entities that should worry about podcasting as a viable platform are the entities that depend on good content as their product and for their existence. That’s why NPR in particular continues to experiment (no Facebook is not a great place for full podcasts, but why not try, and why not put shorter snippets to get people to your sites?).

I posted the above-linked Nieman article to Facebook suggesting that podcasting is not in need of “ideas.” I mean that, but it was directed at marketers that ned to worry less about platform and delivery and more about content and outcomes, not professional news and entertainment companies.

This is some Gibberish Right Here:

The Best Sign Of A Healthy Relationship Is No Sign Of It On Facebook?” I suppose devoting time to offline relationship-building is healthy; I suppose people do air dirty laundry on Facebook- it’s an ocean of oversharing, of course they do. But the presence or absence of relationships on Facebook has nothing to do with the actual relationship; Facebook is an imperfect, incomplete representation of life, as it is with everything else. Some people aren’t on Facebook at all, does that mean they have perfect relationships? (Hint: “NO.”)

h/t Danny Brown, whose claim that “There’s More to Life than Social Media” is sketchy.

Image Credit: Simon Cunningham on Flickr

Image Credit: Simon Cunningham on Flickr

Punctuation as “Psychological Warfare.” They’re on to Us!

It’s official, because it’s in a study; ending texts with a period means you’re a jerk.

Or it means you are someone who uses punctuation properly. It is interesting how the role of punctuation changes with the perception it gives in new media, however. There will, of course, still be no place in any form of written communication for unneeded Oxford commas.

Careers Networking Works on Social Media (and Elsewhere)

In the early days of social media, there were lots of stories of people getting jobs via Twitter and other social media (LinkedIn gets passed over in these statements as it is more directly about careers). Many of those early stories were in the early adopter communities of tech and marketing. But how about football? When an NFL player gets a roster spot by keeping in touch with an old coach via Twitter, it’s a good reminder to maintain your networks, no matter what field you are in.

Well Played, Reese’s 

Reese’s, maker of the Peanut Butter Cups, has come under fire from people with nothing better to do because the Christmas Tree version of their tree is not dendrologically correct.  Reese’s is having none of it. Another example of a brand on twitter that knows how to walk the fine line between clever and stupid.

h/t Amanda Quraishi, who is my go-to expert on Christmas.



Social Media Top 5: #ShmivingTuesday, Twitter Share Count Hysteria, & the SpareMe Economy

Image Credit: Toban B. on Flickr

Image Credit: Toban B. on Flickr

#GivingTuesday, #ShmivingTuesday

I have spent a lot of snark-energy lately on the various “Days” that invade our calendar. One might consider that unsurprising, knowing that I’m not a big holidays guy in general, but “Chilblains Awareness Day” and “Put the Toilet Seat Down Thursday” are things i can live without. That goes for broader “Days” as well, as the tradition “Black Friday” and more recent “Cyber Monday” (not to mention “Small Business Saturday”) followed Thanksgiving, giving way to “Giving Tuesday.” This one is problematic; how shall I waggle my brow at the #GivingTuesday hashtag on social media without looking like someone who hates kids with cancer/starving refugees/disabled students/chilblain sufferers? Because the point of awareness is not to throw your message into a day where everybody else in the world is doing the same thing. I’m not giving thousands of dollars (or more) to charity all in one day. It’s overwhemling, and I opted out of engaging. Besides, there is a better way to manage your own giving, such as setting up subscriptions to causes you believe in, or simply remembering meaningful events and fundraisers that people you know and love are involved in. Trying to be noisy on the same day as everyone else doesn’t cut it for charitable giving.

Bah Humbug.

Twitter Share Counts Gone: Infantile Ranting Commences

We all knew the day was coming; that day when Tweet counts stopped working on our sharing apps (like the one on this blog. That’s an inconvenience to “engagement counters,” but hardly the end of the world. Besides, Twitter itself refers to technical reasons for losing the count feature – perhaps not the best excuse ever, but a valid one.

While I would rather have counts to fool myself into thinking these blog posts are popular, it is now time to move on and measure actual impact of your content, through things like referral traffic, leads, sales and more, depending on your goals. Engagement and reach numbers are merely indicators, not the real result of your efforts. Relax, it will be fine.

The Problem with the “Sharing Economy”

Jeremiah Owyang, the analyst who some time back aligned himself full-time with the “collaborative economy,” recently posted the following:

Early idealists hoped the sharing movement would be a socialist utopia. In 99% of cases, it just ended up becoming hyper-capitalism.

What struck me about that statement was that to me it was not news. I’m doubt Jeremiah intended it as news, as he’s no naive dummy. People associate “sharing economy” with hot companies like airbnb, Uber and the like. The problem is that form the beginning, at least how I saw it, was that these businesses were built less on sharing than on disrupting an existing industry. There remains a possibility that these companies and those like them will either replace the legacy industries (like hotels and taxis) or be assimilated into them. What;s better about airbnb or Uber that the existing industries cannot co-opt or purchase outright? The above statement is not a rude awakening, unless people were oblivious to the obvious? Want a true sharing economy? Go to Craigs List. Otherwise, see what these new businesses are doing to change existing business models, rather than destroy them.

Waze Craze

Small pet peeve: time for me to share how I use navigation apps: straight-up google Maps navigation on my tablet, pure and simple. I tried Waze, but found the interface distracting and hard to get used to while I found that Google Maps has a more straightforward interface that looks like a traditional map – AND includes traffic information reported by Waze. Also- am I the only one who gets worried every time they see a friend Tweet that they “Helped nearby drivers by reporting a traffic jam/slowdown/speed trap/etc. on @waze?”  see that it helps Waze awareness, but I don’t see how that helps anyone’s driving experience – and I’m still skeptical of the encouragement to drivers to actively use the app while driving to report traffic conditions (another aspect of the app though, while it makes allowances for voice controls and easy access to standard commands, still made me nervous when I thought about using it).

That was only 4

So here’s on more: quit it with the creepy, terrible or both “video” facebook profile pics. They give me motion sickness.

Social Media Top 5: New Google Plus, Oxford Strikes Again & Noms-d’Imbécile

Meet the New Google Plus, Same as the- Hey, Wait a Minute…

Google has made changes to Google Plus. This might be great, it might be a “so what;” I’m not sure, but I have some impressions. Google Plus seems to be focusing on interests and categories rather than status and social posting, as evidenced by the chicletized . This makes sense for Google, which at its core is about finding what you want on the web. Why not make Google Plus more about interests than conversations? Why not feed into the trend of the social web being more about content and consumption than replies and “engagement?” I see nothing wrong with the new iteration of G+, just as I saw not much wrong with the old one. The same question remains: “So what?” The better question is also a sticky one: “How will you get me to use this, Google?” As with Twitter’s Moments feature, I need not only a reason to use it, but a push to go ahead and do so regularly; that I do not yet see.

Google’s Introduction of the New G+

First the Oxford Comma, Now This:

The Oxford English Dictionary has named an emoji its word of the year. This proves that the Oxford University Press, also behind the dastardly and usually extraneous “Oxford comma” (or serial comma), is an evil organi(s)ation bent on corrupting the English language and destroying it forever. They could be a good bad guy in the next James bond movie.
Nifty Customer Service Trick- Everybody is a Content Creator

As a lessee the last several years, I have not had as much need to take my car in to the shop as I had in years past. Last week was my chance to see an advance in customer service that my neighbors (not social media gurus, btw) assured me is not unusual, and in fact has been going on for a bit: the video update.

If you had any doubts that the task of “content creator” has escaped the boundaries of traditional editorial and marketing work, this is it. Note it is not a public video, but a 1:1 communication, but as vital as and far more engaging than any “viral” video. Throw a cat in there and I’ll break my car every few weeks just to get more of these.

That’s Only Three – So Here’s Some Utter Nonsense to Pad Out the Post

Image Credit: "Brainbitch" on Flickr

Image Credit: “Brainbitch” on Flickr

Some words and phrases I would be happy never to hear again:

  • Growth Hacking: Maybe we give “hacking” a rest to cut this one off at the source
  • “X is Dead”: Notice I didn’t declare growth hacking dead. Also not dead: PR, content marketing, search engine optimization, and Andy Kaufman (the last one is more of a hunch)
  • Any buzzword or phrase indicating there is too much content for us to process: Content shock, attention crash, this made-up idea has had nearly as many noms-d’imbécile as web-enabled computing and software. More content than any one person can consume, and the need to stand out by making better content, is a centuries problem, not one that arrived with blogging.
  • Redefining old problems with buzzwords and pretending they are new: That’s just a broader way of reframing the last point. Catchy phrases are great, but do not give them more import or novelty than they deserve. Perhaps I undercut my intention to call out specific words and phrases, but then I point you to the “Utter Nonsense” designation of this entry.

Social Media Top 5: Safety vs Moments, Tsu(me), Trolling for Dullards


Image Credit: takomabibelot on Flickr

Facebook Safety Check Gets it Right: Twitter Moments Might Have Gotten it Right But Who Would Know?

As the story of the horrific terror attacks in Paris unfolded over the evening of November 13, I noticed two things on social media. To be honest, I only noticed one of them.  Facebook activated its Safety Check feature that evening, and I immediately saw the effects when I logged in to Facebook arriving home that evening. A friend and neighbor happened to be in Paris visiting family, and I saw her “Checked in Safe” prominent among my notifications. People near the attacks were prompted to check in safe, making this a push notification on both ends, and a good one.* Certainly, it’s a much better feature than the temporary profile picture app, the result of which is that I can’t tell from profile pictures who is commenting on what thread on Facebook’s pages and groups.

Twitter Moments, on the other hand, had some great curated content from media partners and other Twitter users. However, I had to be reminded to go check it. On further examination, I found no intuitive way to be signed up for Moments notifications- if breaking news or other categories appeared in my mobile Twitter notifications, I would definitely sign up for that. I feel like it’s a missed opportunity, unless anyone can show me otherwise.

*Many people have pointed out that Facebook has been inconsistent in its use of Safety Check, with an attack in Beirut the previous evening held up as an example, and that’s a fair criticism, but beside my point here.

Perhaps They Should Change the Name to

In more conventional business competition news, some folks (“Some” = “those who have actually heard of have noticed that Facebook has been blocking all links to, an apparently competitive social network. As this post in Boingboing points out, even their own post that contained links to the site was getting blocked.

I found one way around that, but it wasn’t pretty (see below). Is there a real value to blocking these links? The reasoning seems to do with Tsu paying users to post links on Facebook, violating the latter’s Terms of Service. Will Facebook continue to do it? I don’t really know but will be interested to hear if this happens with other sites that might be seen as competitive.





REI recently announced that they would close their stores on Black Friday, a move that generated much goodwill, even if people like me suspected that they didn’t stand to sacrifice as much as other big stores by doing so. The PR machine got CEO Jerry Stritzke to do a Reddit AMA (Ask Me Anything), which went predictably awry. Well, predictable only if you knew there were disgruntled employees out there (hence the hyperbolic healdine to this section, though the chat as a whole probably wasn’t that definitively off the rails). Does that mean one should avoid these things at all cost to prevent embarrassment? No- Stritzke posted a belated acknowledgment of the negative discussion; in my opinion that was late and could have been handled better live, but at least someone thought better of things to get him to write the note.

Good Trolls are Good 

I know, I know, we should be relentlessly positive and non-critical at all times on social media, right?

OK, actually I don’t know that. I’ll distribute warm fuzzies if they are earned, but I will also secretly (or not) cheer Internet trolls who use their powers for good. I am particularly impressed with Buzzfeed Canada writer Scaachi Koul, who resorted to Absurdist performance art when targeted by  “Men’s Rights” activists due to the anti-sexist and anti-racist nature of many of her posts (and the added crime of being a woman). Responded with out-of-context-but-maybe-creating-their-own-context quotes from the film Good Will Hunting? Childish, brilliant, and most likely Fair Use; I approve (not that she needs it).

There, I wrote something nice about Buzzfeed (Bonus!).

Excellent Advice for SEO Professionals

This is the only response to those who might want to post “SEO/Marketing/Social Media Leassons from X” posts, when “X” is little plausible relevance. SEO lessons from Taylor Swift? None. Zero.

Make your clickbait count, folks.


Social Media Top 5: Twitter Has Heart; Spotify Not So Evil? LinkedIn Mod Changes


Image Credit: “John” on Flickr

Twitter? Hearts? Have you no…um, Heart?

People like to accuse Twitter of having “Facebook Envy,” adding features to its idiotically simple core service (some better than others). Now that Twitter has changed Favorite” to “Like,” complete with heart icon, people are going nuts.

I really could care less about this change but it is fun watching the reactions. I guess Twitter used to watch Facebook have all the fun, seeing people kvetch loudly every time they tweaked the interface, and decided that was a great model to copy.

I saw one comment from a user that he/she once used Favorites as a bookmark, as did I. With the onset of “Notifications” though, Favorites were included, making them more of a Like than a stealth cataloging anyway, so it’s really not a big change now. But it was noticed. The screaming has probably died down even by the time I started writing this, however. Enjoy the hearts. Gotta have ’em, right? Maybe Twitter can go Facebook one better by introducing a “Dislike” button?

Nah, let’s keep it positive. Here is how the hearts make me feel:

LinkedIn Groups Moderation Changes- Worst Nightmare or Slight Migraine?

LinkedIn made changes to the way Groups moderation works, and some marketers are mad about it. I suspect there are more masters for LinkedIn to serve here than professionals, and that one of the major changes – making comment moderation retroactive rather than prior to posting – will help some lightly-managed groups move along their conversations better. But community managers who want to actively manage their accounts – and to be honest, most LinkedIn Groups I have seen are spammy wastelands –  now have to be more vigilant and put out fires rather than prevent them.

Timeliness is definitely an issue; moderation queues only work if the moderator is active. That may work for an active, professional community manager like Lauren at Search Engine Land, but for many people looking at groups that are less formalized, queues mean it can be forever before a comment gets posted, and that kills conversation. Yes, spam is worse – but it appears LinkedIn is erring on the side of free conversation. Preferable would be a more flexible approach offering moderators the choice of how to pursue comment moderation. It will be interesting to see if there are more changes.

Spotify not Killing Music?

I found this article interesting, as I have been following the Spotify music industry debates. I am a happy Spotify user, but am concerned when some artists start pulling out, whether it be Taylor Swift pulling her music in seeming (I wonder about true motivations) solidarity with independent artists who are not getting paid so much, and other artists pulling streaming music because of supposed sound quality issues, generally espoused by septuagenarian rockers with septuagenarian hearing who spent their early years hawking us their music on 8-track tapes. The bottom line for me at this point is if you’re not on Spotify I’m not listening to you, Neil Young/Robert Plant/Black Keys (Taylor Swift hadn’t made her way into my playlist in any case- imagine that).

The article focused on David Lowery of the bands Cracker and Camper Van Beethoven, who explained that Spotify exposure exposed Cracker to larger audiences and more sales, while he supposes the effect on Camper Van Beethoven’s fortunes is probably less rosy. So? A mixed bag. Meanwhile, the FiveThirtyEight article goes on to provide highlights of a not-yet peer-reviewed study of Spotify’s effects on the music business. This will continue to be interesting stuff- and I am continuing to put my money into Spotify as it allows me to mine my owned collection and combine it with a wider collection for discovery (new “Discovery” playlists are excellent and worth trying, by the way).

Star Trek Streaming? Future of Media Consumption? Too Soon?

Star Trek is getting a new TV series, and its delivery will not be on regular TV or cable, but over streaming for the Next Generation (ugh!) of media consumers. CBS is placing its bets and boldly go…ah, forget it

Comedy is Hard

The Merseyside Police in Liverpool, England – or to be specific, whoever was running their Twitter account – provided the latest example of why comedy is best left to the professionals (see below), or at least those who aren’t performing a serious public service. Rape jokes are never funny, and the (most certainly reprimanded and possibly now on the job hunt) social media manager was reminded of that the hard way after trying to be chummy online with local soccer (ok, football) fans.

Doing Twitter for a police department? Let’s be careful out there.






Social Media Top 5: Yelp Abuse, Grantland’s Tomb, Snapchat Owns You, and More…


Image Credit: Kelly Garbato on Flickr

Fighting Fraud with Fraud. And Threats. and Stupidity.
It looks like  a restaurateur got fed up with some entitled vegans (no, not all vegans act that way , don’t assume I think that way just because I think bacon is awesome) making unreasonable order requests. It also looks like the restaurateur lost it on social media, and it turned into the usual war of fraudulent negative Yelp reviews and ill-tempered responses. That way, everybody loses. There are nice ways to ask people to be reasonable. I’m not sure the best way to fight Yelp-stuffing, but making violent threats (even if you don’t mean it) might not be the best way. Still, what’s the best way to deal with that, regardless of how you got into the mess?

Grantland’s Tomb: Should Brands Get into Long-Form Journalism?

One content marketing pundit, Joe Pulizzi, thinks Nike (or some other sports-oriented brand) “missed an opportunity” to take over Grantland after ESPN shut it down. Forgetting for a moment the theory (mine) that the site shutdown may be a vengeful act aimed at scrubbing all evidence of Grantland founder Bill Simmons’ existence from their web-waves – why would a brand want to do that? It’s an interesting question as Grantland has a positive brand association with high-quality long-form writing. It’s also worth asking: why would any brand make an investment in thoughtful, long-form content? Why would a brand dive this far into journalism? Grantland worked as a respite from headlines and “hot takes.” Is it worth throwing marketing budget – and do not underestimate the significant outlay for top-shelf writers making lots of words – at a stand-alone long-form content play? At some point someone will ask if it sells sneakers, and the answer better be “Yes.”   So, I say Nike should pass on this, but the general idea of sponsoring a journalistic content site is worth pondering.

Snapchat Retains Rights to Use All User Content. Big Deal…

Snapchat just changed it’s terms of agreement, significantly broadening the content (images, voices, etc) it claims the right to re-use. One take is that it is scary and you are relinquishing your rights. Another is that your rights are limited to the fact that you are using someone else’s service and the rights they claim are fairly common in social media. I lean towards the latter interpretation; assume everything you post on a platform you don’t own or control is not completely yours. On the other hand, all those Snapchat sexts are probably not going to be come part of a mass marketing campaign, as proud as you might be of them.

Hahahahahaha.. I mean, LOL ;)

So, one of the Hillary Clinton emails released recently was a 2012 query about how to make “smiley faces” on her Blackberry. I think it’s adorable when people make fun of people of a certain generation- or a certain environment, like government work- for not being “hip.” I bet the people who laugh at this hardest approve of man-buns.


Wikipedia Has Reached 5,000,000 Articles.

That’s it? There must be something missing. Also interesting: more than 2.5 billion total edits comes to an average of 500 edits per article. That I can believe.


Social Media Top 5: Twitter Loves Developers Again, YouTube Red, & Blame it on Content Shock

Twitter Developments


Credit: Nik Cubrilovic on Flickr

Once upon a time, Twitter closed its legs on third-party developers. I thought that made sense in terms of controlling how people accessed Twitter – and could see ads, but obviously developers, who helped make Twitter what it was in the early days, were put off. The great developments (Tweetdeck et al) were acquired, others were put at arm’s length. All, perhaps, in the name of making Twitter more streamlined, usable, and – oh yes- easier to sell to advertisers.

I have no idea if that was successful, though as a user I found the official apps easier and better to use, so I’m pretty happy. Now, with new CEO (and founder) Jack Dorsey, Twitter is looking to kiss and make up with developers. Hey, why not? Maybe Twitter needs to get more interesting. I don’t know jack. But this is an interesting change.

YouTube Red


YouTube has always been red, as anyone who has seen the mobile app icon knows, but now it has a product called Red. For ten bucks a month, you get ad-free YouTube. Hooray. (?) Hey now,  you can watch cat videos without those pesky ads. That’s all we really need to know, right?

The process is not without its bumps. There are podcasts with embedded advertising that are wondering about what Red means to them; meanwhile, The ESPNLand section of Disneyland* took their channels private, presumably until rights deals for sports clips gets worked out within the terms of the new regime. If some popular video series are locked out because of the way they advertise, that will generate a ton of complaints- I suspect the end result will be simpler than that, even if there is initial confusion.

Meanwhile, I am annoyed by many YouTube ads, but probably not enough so to pay $10 a month.. If I wanted Google Play music, however, that would be another story (spoiler alert: I don’t).

Question: will  there be a YouTube-free ad service? I might check that one out for the right price. Some ads are cool, even if I never remember what products they are pushing.

* I know I used the West Coast Disney reference for east-coast ESPN, but I hear reversing field is good in soccer, so why not?

Instagram Boomerang App: King Migraine in Reverse

So, now you can create 1-second video loops on Instagram that  can run in reverse.  I welcome any creative uses of this, but I think I will sit out the initial shiny object phase. I can’t even bear to seek out a current instance to embed here.

By the way – Instagram’s regular app lets you make 0-second video loops, which I like just fine. #getoffmylawn

Facebook Universal Search

Since Facebook search has been nearly useless to users like me (even searches within groups have been unreliable at best), if this works it could be a chance to leapfrog Twitter in this regard- or at least be as good.

Baseball Fun on Twitter

I love this so much – public libraries in Kansas City and Toronto got to trash-talking on Twitter. Why not? More institutions should have fun online. The key is to knowing the line between fun and offense, but how can you go wrong with showing off book tiles in creative ways?

Content Shocker

This ids #6, which means I can get away with slacking off and doing 4 soon.

Anyway, I saw this post from the Bufferapp folks; an attempt to face up to a loss in referral traffic from social media. Brave talk from a company that is founded on social media content management, so th post brings the promise of some insights on the challenges of social media.



…as i clicked on the post, they brought up the notion of “content shock” or “content crush” or whatever meaningless buzzword you would like to apply – which I still think is a silly notion in many aspects. If you are worried about competing with the tons of content out there, you are playing the wrong game and will lose. If you are creating excellent content, and it serves your audience, then “content shock” is irrelevant, and can be left for the vacuous and shallow, where it belongs.

The people with the best content are not complaining about content shock. Still, the alternate solutions in the post, such as paid placement and, well, being more relevant and high-quality, make this a better post than the initial diversionary talk of content shock promises.