Doug Haslam
Gischeleman: "To Create With the Mind"
Customer Service
Skype steals your lunch money
Dear Skype, You stole $9.32 from me the other day. Actually, I’m not sure it’s exactly $9.32, because I can’t see the balance on my Skype screen anymore. Looky, here’s the email where you tell me you are taking my lunch money: Hi there Douglas Haslam,Unfortunately. your Skype Credit balance has expired due to 180 [...]
Posted in Customer Service | 3 Comments »
Tut-tut, Sunglass Hut– bad customer service heads its ugly rear
I needed new sunglasses, because I’m an idiot and can’t find the nice pair I have worn for the last two years. So, I go to Sunglass Hut because I have a $20 coupon, buy a nice pair and off I go– until they break one week later. I return them, no problem, but they [...]
Posted in Customer Service | 9 Comments »
Comcast customer service: more cursive, less cursing
I was going to say, “Comcast couches customer service in personal notes,” but I had to make a choice. For all the customer service horror stories we hear about Comcast and other big companies, I thought I would share this: Last week I upgraded to a DVR service with Comcast for my new HDTV set, [...]
Posted in Customer Service | No Comments »
