Social Media Top 5: Twittering customer service
Time for another Social Media Top 5. It has been a whirlwind week, but I am finding time to squeeze one in (or is it out?).
This week’s Top 5 is on the topic of customer service on Twitter: I have been hearing tell about a Comcast Rep committing acts of customer service via Twitter, and also Turbotax reps doing the same. The idea of using Twitter for instant customer service– a kind of public help chat window– is very intriguing, and has shown one way a more mass-popular Twitter can work for some businesses.
Now–what other customer service and professional communication possibilities could there be?
- Major League Baseball. Can a manager be ejected for arguing balls and strikes calls via Twitter?
- “How did you read my last Tweet when you can’t even see the strike zone?”
- Self-dentistry: no doubt, the old Saturday Night Live sketch can be brought to life. all we needed was the Internet, and Twitter.
- “Ok, it’s clear from your last Tweet that you missed the Novocaine step.”
- Bomb squads:
- “Did you remembered to turn vibrate off on your phone? Hello?”
- Culinary services like Epicurious.com for real-time recipe help:
- “That last tweet about yeast should have read ’2 packages,’ not ’22 packages.’ Sorry, typo.”
- The President could use it to get quick answers from the public to gnawing questions:
- “Hey all, what do you think, should I call Putin ‘Pootster’ or ‘Bad Vlad?’”
- “Thinking about a troop surge. DM me if interested.”