I needed new sunglasses, because I’m an idiot and can’t find the nice pair I have worn for the last two years. So, I go to Sunglass Hut because I have a $20 coupon, buy a nice pair and off I go– until they break one week later.
I return them, no problem, but they don’t have any more of that model so I do a refund and new purchase but– they won’t refund or re-credit the coupon. Excuse me? I am supposed to forfeit a $20 coupon? So I say no thanks and later send a note to customer service. I wasn’t expecting anything,but I got an infuriating bot-response (no name on the note) stating the coupons are non-transferable.
Unfortunately for Sunglass Hut, my business is transferable. Thanks for the lesson in how not to keep your customers.
(Flickr photo by Leo Reynolds)